Posts

For most companies running JD Edwards, the answer has been an internal team of 3 to 4 JD Edwards support staff with an occasional hiring of an independent consulting or a systems integrator to support a project or upgrade has worked just fine.  

However, the JD Edwards landscaped has quickly changed over the past two years. Today, companies are facing new market conditions.

  1. CIO’s are being asked to reduce capital expenditures and operational expenses.  They are looking for less expense alternatives to support legacy technologies. 
  2. IT organizations are focused on new technologies such as AI, IoT, and Security Vulnerability and have limited availability to focus on maintaining their ERP application.
  3. Changing workforce skills.  The career path of a JD Edwards resource is closer to retirement then not. Next generation IT workforce is focused on next generation technologies.
  4. Product maturity of JD Edwards is maximized. R&D spend from Oracle is going to its suite of Cloud applications.
  5. A fast reduction in the number of dedicated JD Edwards consulting services organizations are reducing and eliminating their JD Edwards practices in lieu of Oracle’s new Cloud Applications or other technologies.

Let’s review the Pros and Cons.

Internal JD Edwards IT Staff

Pros:

  • Extensive knowledge of the company’s version of JD Edwards, related technologies, people, and processes.
  • Ability to have daily in person support.

Cons:

  • High employee personnel cost to support JD Edwards.  A typical JD Edwards customer spends between $200,000 – $500,000 per year supporting JD Edwards.
  • Difficult and expensive to find, hire, train and retain JD Edwards support staff.
  • Limited exposure and knowledge to best practices or new capabilities.
  • Limited ability to provide support after hours or on PTO.

GuidewireSI’s JD Edwards Application Managed Services

Pros:

  • Access to a team of JD Edwards application, development, system administration experts averaging 16+ years of experience.
  • Flexible pricing structures from consumption based to prepaid plans with rollover hours.  Only pay for what you need when you need it.
  • 24 x7x365 availability with SLAs with one-hour guarantee response time, currently averaging less than 8 minutes.
  • Visibility and accountability with online portal and ticketing system providing real-time monitoring, ongoing reporting and oversight by a dedicated JD Edwards team.

Cons:

  • Limited on-site availability.
  • Concern related to knowledge transfer from in-house resources to application managed services team.
  • Skills and knowledge to find and qualify if GuidewireSI is the right company to meet your specific JD Edwards needs. 

To schedule a 30-minute Assessment to determine the potential value of GuidewireSI’s On-Demand Application Managed Services, Click Here.

We are proud to announce another new customer to the GuidewireSI and Oracle JD Edwards EnterpriseOne family. HES Facilities, LLC (HES) is a full-service facilities management company based out of Knoxville, Tennessee.  “HES selected JD Edwards EnterpriseOne ERP software due to key functionality that is able to meet our critical business requirements,” explains John Devall, […]

If your organization is struggling to find the right balance of fulfilling priority customer orders, reducing back orders, and improving allocation of inventory, check out this ten-minute video from one of GuidewireSI’s consultants, Zach Jennings. Zach reviews JD Edwards Fulfillment Management set up requirements and demonstrates how the combination of Auto-Fulfillment and the Fulfillment Workbench provides JD Edwards customers with a solution to prioritize demand, improve customer service and decrease administrative costs. Learn more about GudiewireSI Application Managed Services.

Over the past five months, senior leadership everywhere has been working to manage rapidly changing and dynamic business conditions. This unpredictability requires flexibility in managing customers, employees, vendors, processes and technologies.  

GuidewireSI is dedicated to providing JD Edwards’ customers with flexible end to end Application Managed Services to support constantly changing JD Edwards needs with flexible, “pay only for what you need” plans – just what is needed in the current business climate. 

“Guidewire’s on demand application managed services gives us access to a team of consultants to help us resolve issues or help us make improvements to our JD Edwards solution when we need it and without having to hire full-time staff,” explains Brian Peagler, Director of IS, goldbug.  “We also use Guidewire for our system administration and maintenance, which eliminates my need to think about it. The combination of their services reduces the cost of managing our JD Edwards solution so we can invest in other initiatives to support our business.” 

There are three key components to supporting JD Edwards with Application Managed Services:

  1. Extensive knowledge and experience working with JD Edwards software
  2. End to end services to meet every need of a JD Edwards customer
  3. Service offerings and payment options that are tailored to meet each customer’s unique needs

For the past 10 years, GuidewireSI has been focused on helping customers purchase, implement, support and optimize their JD Edwards software deployments. Customers partner with us on two key service offerings to enhance their use and support of JD Edwards solutions, while reducing the costs associated with internal teams and independent contractors.

  • On Demand Application Support ranging from tier two to complete support
  • Planned System Administration (CNC) support

To learn more, visit our Application Managed Services page, Contact Us or email me personally at mmcdermott@guidewiresi.com.

GuidewireSI Job