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In a year representing clear vision in its numerical representation, 2020 proved to be very uncertain in many areas.  However, at this years’ InFocus Virtual conference, Paul HoutkooperKeith Sholes and Jeff Ericksondiscussed trends, innovations and product roadmap to meet the ongoing needs of JD Edwards customers. Here are some highlights and a link to be video presentation. 

The three major trends driving JD Edwards customers include:

  • Investing in Continuous Innovations
  • Deploying Application Standards
  • Adoption of Cloud Infrastructure and Adjacent Applications

Currently, JD Edwards EnterpriseOne 9.2 has been adopted by more than 75% of the customers with 65% of the customers planning to stay current at a 12-month upgrade cycle and 84% at an 18-month upgrade cycle.  I believe this represents the JD Edwards customer’s support and confidence in Oracle’s continuous improvement strategy and commitment to support the application through 2031.

Why do JD Edwards customers continue to stay on and invest more into EnterpriseOne?  To me the answer is simple based on working with JD Edwards customers every day.  There are three primary reasons why customers continue to invest:

  1. The application features are extensive and proven
  2. The underlying technology continues to stay modern
  3. The total cost to acquire, maintain and enhance are hard to beat

Over the past 24 months, we have sold and implemented a half dozen new companies and double that in upgrades, migrations to a private cloud and process improvements on EnterpriseOne and have several more companies evaluating this option.  We find this particularly true in the manufacturing, wholesale distribution, mining, agribusiness and professional services industries.

To learn more about the key areas of investment for EnterpriseOne to help customers optimize business processes, adopt digital transformative technologies, and extend automations, check out the InFocus video presentation on JD Edwards Strategy and Vision at https://vimeo.com/questoraclecommunity/review/475891258/e5b634a7a5.  To learn more about GuidewireSI and our complete set of Application Managed Services to meet all of your JD Edwards needs, visit us online at https://guidewiresi.com.  

If you have any specific questions for me, drop me an email at [email protected].


For most companies running JD Edwards, the answer has been an internal team of 3 to 4 JD Edwards support staff with an occasional hiring of an independent consulting or a systems integrator to support a project or upgrade has worked just fine.  

However, the JD Edwards landscaped has quickly changed over the past two years. Today, companies are facing new market conditions.

  1. CIO’s are being asked to reduce capital expenditures and operational expenses.  They are looking for less expense alternatives to support legacy technologies. 
  2. IT organizations are focused on new technologies such as AI, IoT, and Security Vulnerability and have limited availability to focus on maintaining their ERP application.
  3. Changing workforce skills.  The career path of a JD Edwards resource is closer to retirement then not. Next generation IT workforce is focused on next generation technologies.
  4. Product maturity of JD Edwards is maximized. R&D spend from Oracle is going to its suite of Cloud applications.
  5. A fast reduction in the number of dedicated JD Edwards consulting services organizations are reducing and eliminating their JD Edwards practices in lieu of Oracle’s new Cloud Applications or other technologies.

Let’s review the Pros and Cons.

Internal JD Edwards IT Staff


  • Extensive knowledge of the company’s version of JD Edwards, related technologies, people, and processes.
  • Ability to have daily in person support.


  • High employee personnel cost to support JD Edwards.  A typical JD Edwards customer spends between $200,000 – $500,000 per year supporting JD Edwards.
  • Difficult and expensive to find, hire, train and retain JD Edwards support staff.
  • Limited exposure and knowledge to best practices or new capabilities.
  • Limited ability to provide support after hours or on PTO.

GuidewireSI’s JD Edwards Application Managed Services


  • Access to a team of JD Edwards application, development, system administration experts averaging 16+ years of experience.
  • Flexible pricing structures from consumption based to prepaid plans with rollover hours.  Only pay for what you need when you need it.
  • 24 x7x365 availability with SLAs with one-hour guarantee response time, currently averaging less than 8 minutes.
  • Visibility and accountability with online portal and ticketing system providing real-time monitoring, ongoing reporting and oversight by a dedicated JD Edwards team.


  • Limited on-site availability.
  • Concern related to knowledge transfer from in-house resources to application managed services team.
  • Skills and knowledge to find and qualify if GuidewireSI is the right company to meet your specific JD Edwards needs. 

To schedule a 30-minute Assessment to determine the potential value of GuidewireSI’s On-Demand Application Managed Services, Click Here.

We are proud to announce another new customer to the GuidewireSI and Oracle JD Edwards EnterpriseOne family. HES Facilities, LLC (HES) is a full-service facilities management company based out of Knoxville, Tennessee.  “HES selected JD Edwards EnterpriseOne ERP software due to key functionality that is able to meet our critical business requirements,” explains John Devall, […]